Returns & replacement

Simple rules, written plainly.

The short version

If your tea arrives damaged, with a broken seal, or it is not what you ordered, tell us within 48 hours of delivery and we replace it free. We do not charge you for the return pickup.

What qualifies for a free replacement

  • The packet arrived torn, crushed, wet or with a broken seal.
  • You received a different tea, grade or quantity than you ordered.
  • The tea is past its best-before date on arrival.
  • The contents are visibly not as described — for example dust and fannings in place of a whole-leaf grade.

What we cannot replace

Tea is a sealed food product, so a few limits are unavoidable:

  • Opened packets, unless the tea inside is genuinely defective or not what was ordered.
  • Preference alone — a tea being stronger, lighter or more astringent than you expected is not a defect. Tell us what you were hoping for and we will help you pick better next time.
  • Natural variation between harvests. Leaf appearance, aroma and liquor shift between flushes and seasons; that is what single-origin tea does.
  • Tea stored badly after delivery — left open, near spices, in heat or in sunlight.
  • Requests raised more than 48 hours after delivery.

How to raise a replacement

  1. Call or WhatsApp +91 62892 29497 with your order number.
  2. Send a photo of the packet and the seal if you can — it speeds things up considerably.
  3. Keep the tea in its original packaging until the pickup.
  4. We collect the packet and deliver the replacement, usually within 3 to 6 days depending on your location.

Cancellations

You can cancel any order free of charge before it is dispatched — call or WhatsApp us with the order number. Since orders are dispatched within 24 hours, please tell us quickly. Once the courier has collected the parcel, cancellation is treated as a refusal at the door, which is also free but please avoid it where possible.

Refunds

Cash-on-delivery orders are never charged until delivery, so there is nothing to refund. For UPI payments, refunds are sent back to the same UPI ID within 3 to 5 working days of the parcel being collected.

Storing your tea

To keep a replacement from being necessary in the first place: store tea airtight, away from light, heat, moisture and strong-smelling foods. Tea readily absorbs whatever is next to it in the cupboard — keeping it beside garam masala will change how it tastes within days.

Last updated: 20 August 2026. Questions? Call +91 62892 29497 or message us.